FAQs
Welcome to the Inverosy FAQ page. Below are answers to the most common questions our customers ask.
🚴♂️ Product & E-Bike Information
Q: What type of e-bikes do you sell?
A: We offer a range of electric bikes designed for city commuting, leisure riding, and outdoor adventures. Each model is built for performance, comfort, and durability.
Q: Do the e-bikes come assembled?
A: Our e-bikes are delivered partially assembled for safe shipping. Basic assembly is required, and we include instructions or video guides to help.
Q: Do your e-bikes come with a warranty?
A: Yes, all our e-bikes come with a 12-month manufacturer warranty covering electrical components and frame defects.
📦 Ordering & Shipping
Q: How long does delivery take?
A: We dispatch orders within 1–2 business days. Delivery usually takes 3 to 7 business days across the UK.
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.
Q: Do you ship outside the UK?
A: Currently, we ship only within the United Kingdom.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit and debit cards. Payments are processed securely through trusted gateways.
Q: Is it safe to order online?
A: Absolutely. Our website uses SSL encryption and secure checkout to protect your data.
🔄 Returns & Refunds
Q: Can I return my e-bike?
A: Yes, you can return your e-bike within 30 days of delivery, provided it is unused and in its original packaging. Please review our Return & Refund Policy for full details.
Q: What if my item arrives damaged or faulty?
A: If your e-bike is damaged or not functioning properly, contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost.
📞 Customer Support
Q: How can I contact you?
A: You can reach us by email at support@inverosy.shop or by phone at +44 7795 152606, Monday to Friday, 9 AM to 5 PM.
Still have questions?
Feel free to contact us — we’re here to help!